Internet Hobbies will only accept returned merchandise with a valid Return Merchandise Authorization Number(RMAN) displayed on the outside of the carton. All authorized returns will be credited to your account, less original shipping charges. All returns other than incorrect shipments, are subject to a 15% restocking fee. CUSTOMER MUST PAY FOR SHIPPING ON RETURNS. NO POSTAGE DUE RETURNS WILL BE ACCEPTED AND NO CREDITS WILL BE ISSUED FOR SHIPPING CHARGES. REFUSED SHIPMENTS WILL NOT BE ACCEPTED. REFUSED SHIPMENTS WILL ALSO BE CHARGED 15% RE-STOCKING FEE AND WILL BE CREDITED LESS SHIPPING FEES.
You should contact Customer Service to request an RMAN within 10 business days of receipt of your merchandise.
Items must be returned within 15 days from receipt of receiving your RMA number in its original packaging and original unused and resellable condition. (to be determined when package arrives at Internet Hobbies).
All items requiring manufacturer's warranty repair or replacement must be handled directly through the individual manufacturer and should not be returned to Internet Hobbies. We reserve the right to refuse all such returns. Please contact us if you need information on manufacturer's address or phone number.
Damaged In Transit Merchandise
If a package has been damaged in transit and it should be apparent (crushed box, ripped or opened in transit) when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise to Internet Hobbies unless told to do so. It could jeopardize any claim and keep you from receiving credit for the damaged shipment.