|FAQs - Frequently Asked Questions
The following responses may answer some of the questions that may be on your mind
about Internet Hobbies.
Q. I'm having problems putting more than one item in my shopping cart?
A. Internet Hobbies requires that the "Accept Cookies" function be enabled
for our shopping cart to register multiple purchases during your online session. You can find the "Accept
Cookies" in the properties or preferences section of your browser's set up screen. Most browsers are automatically
set to default to accept cookies. If you wish, you can always disable cookies after you have placed your order.
By the way, we do not send out anything that will harm your PC when we embed a cookie on your hard drive.
Q. How secure is your service?
A. Internet Hobbies is one of Yahoo! Stores most successful clients. Yahoo! Stores
provide our customers the highest level of secure online ordering. They have invested quite a bit of capital to
insure that your order and credit card information is completely safe using the industry standard SSL technology.
This 128 bit military grade encryption software is all but impossible to crack by hackers and is used by thousands of online businesses
Q. Good answer but I'm still skeptical. Can't I just call my order into you
over the phone?
A. Internet Hobbies will gladly accept your order any way you wish to give it
to us. We, however, recommend that all orders be placed through our web site so they can be fully integrated into
the Yahoo! Store's excellent order processing and site management software. This will allow you to monitor the status
of your order more effectively than if it is called in manually. Remember, you have the ability to place your order electronically on the site using the shopping cart system.
Q. I noticed that when I press the "Continue Shopping" button from
the Shopping Cart page, I get a message stating that I am entering an unsecured site. I thought your web site was
A. All of the portions which contain areas where vital customer information is entered, such as the Shopping Cart page and the Order Forms, are fully protected by military grade SSL encryption. The individual product pages are not. Some browsers will return this warning when you leave a protected area and go to a non-SSL page. Just disregard the notice and proceed through the website. When you go to the check out page you will notice that the secure icon (closed lock) for your browser will appear. You can then safely enter your information.
Q. I'd love to order from you but I don't have a credit card. Can I still use your service?
A. Yes you can. You can call your order into Internet Hobbies during normal business hours and one of our customer service agents will provide you complete information on how to pay for your order using a money order.
Q. I live in a foreign country. Can I still buy through your service?
A. Yes. We have many international customers and we pride ourselves in the excellent service we provide these customers. We will include US Customs Declaration Forms on all overseas shipments.
Q. Are there any countries that you do not ship products to?
A. There are many countries that we cannot accept credit cards orders from. We will, however, be glad ship to these countries if payment is made in full by International Money Order drawn on a US Bank in US dollars.
This policy is intended in no way to cast doubt on the honesty of customers from these countries but is the policy of our bank. Certain products are restricted for overseas sales. This includes all RC Cars & Trucks, RC Airplanes & Helicopters, RC Boats & Ships, Train Sets and Large Oversized Products.
Q. What about shipping charges to overseas destinations?
A. We currently ship to over 30 different countries worldwide. There are an enormous number of different freight rates to these countries. The default charge shown our order form is an average charge for a 4 pound parcel. Orders over 4 pounds will be charged actual cost of shipping. Internet Hobbies uses the U.S. Postal Service to ship to all foreign destinations.
Q. What about backorders?
A. You have the option of requesting any out of stock items to be shipped to you when they are available by choosing the Accept Backorders line on our order form. You can also choose not to have
out of stock items put on backorder. Due to the higher cost of shipping, there are no backorders for foreign orders. We will. however, hold any backorders and ship them with your next order.
We realize that this section may not answer all of your immediate question. If
you still have a question, you can email us at: firstname.lastname@example.org and we'll get a response to you
as soon as possible.