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About Us

About Us

Thank you for stopping by and visiting Internet Hobbies - Your Online Super Store serving you 24 hours a day, 7 days a week.

Contents:
  • Mission Statement
  • Online Order Status
  • Great Fill Rates
  • Outstanding Selection
  • Backorder Program
  • Credit Card Fraud
  • Payment Methods
    MISSION STATEMENT

    Internet Hobbies is dedicated to giving our thousands of customers the best possible service when they order their hobby products over the Internet. This includes safe and secure processing of your sensitive credit card information using the highest data encryption available today, fast processing of your order - usually within 48 hours (sometimes a little longer for those hard to find items), a fully automated Customer Service Department designed to react quickly to your needs and also sustaining a large inventory of exciting hobby products from around the world at low discount prices.





    Internet Hobbies was started back in the early years of the World Wide Web in 1995, making us one of the oldest e-commerce businesses on the Internet. We have grown our business to give our customers one of the best selections of hobby products on the Internet today at the lowest possible price. Last year, 2012, Internet Hobbies served over 6.4 million online visitors. Internet Hobbies, Inc. has consistently given the hobbyist, whether they shop on the internet, phone or fax, the best overall deal. We have also invested heavily in technology that will help us provide our customers a great buying experience. Our new order processing system, Cactus Complete Commerce Software, allows us the ability to completely integrate your Yahoo! Store's order with this highly robust order processing software. This allows us to process your order from its inception to when it leaves our warehouse. We've also added new search engine software from Nextopia to make it easier to find what you are looking for.



    PROCESSING YOUR ORDER


    Internet Hobbies understands how important providing accurate and up-to-date order status information is to our customers. We want to keep you informed of your order's progression through our system from the time you place your order until it arrives at your doorstep. We accomplish this by sending you detailed email notices as the status of your order changes.

    The first email you will receive is your order confirmation. It is our way of telling you we have received your order and we will be processing it based on the time schedule included with the email.

    Processing Times:

    • "Will ship in 24 hours" - All merchandise is available for immediate shipping on next business day
    • "Will ship in 2-3 days" - Your order should be processed and shipped in 2-3 business days. This is our best estimate of total time to complete order (including procurement time from any local distributor)
    • "Will ship in 4-7 days" - Your order should be processed and shipped in 4-7 business days. This is our best estimate of total time to complete order (including procurement time from any distributor)


    You will be notfied of any delays in the above processing times after 4 business days.

    Remember that processing times have no relationship with shipping methods chosen. What does this mean? If you place your order and choose any expedited shipping method such as UPS Next Day Air, 2 Day Air, 3 Day Air, USPS Express Mail or Priority Mail it will not affect the above processing times. It simply means that once your order ships from our warehouse it will travel using the chosen method. It has nothing to do with expediting your order during processing.

    Based on special circumstances, you may receive other Processing Times, but the above will be used for most orders.

    Credit Card Declined Notice

    If you receive a "Credit Card Declined" status email. Your order will be canceled and you will need to contact Customer Service at 800-873-9893. Once we have resolved the problem and have a valid authorization, your order will be re-instated.

    You may have entered a wrong credit card number or expiration date. You may have also entered a billing address that is not associated with your credit card account. Our credit card processor uses AVS (Address Verification System)software to verify your correct billing address. You should only use the address that is associated with your account. Please contact your credit card company to add any additional addresses to your account before you place your order.

    Status Alert Notices

    During the processing of your order, you may receive additional emails alerting you to status changes. These messages include a URL that links to a Yahoo! Stores status page for your order. Detailed information will be provided under each line item.

    Shipping Alert Notice

    You will receive a final email from Internet Hobbies alerting you that your order has shipped. This email will give you detailed information on all line items; shipped, out of stock, backordered, discontinued and not yet released. It will also contain your order's tracking number(s).



    GREAT FILL RATES

    Many of our customers are amazed by our fill rates. Our ability to complete your order as fully as we can stems from our total committment to providing our customers the best possible rate of fill during the processing of your transaction. No one at Internet Hobbies likes "out of stock" situations!

    Should I assume that everything listed on your website is in stock?

    Good question. Don't be fooled by other online merchants stating they have everything in stock at all times. There are literally thousands of hobby items available in the marketplace and warehousing all of them would require them to have a facility the size of a Nimitz class aircraft carrier and most of them don't.

    Now that's not to say we don't have a rather large inventory of goods on hand to support our customer's needs but it is very important that you understand that we have adopted a completely different business model than some of our competitors. They may have more stock on hand but you'll be payingforit



    Our Strategically Located Network Of Rapid Response Distribution Points


    Internet Hobbies has purchasing agreements with the top national Rapid Response Hobby Distributors. These relationships allows us to supplement our inventory with over 500,000 additional items, all available to procure the next business day. In most cases, this merchandise is delivered to us within 24 hours of processing your order! This new "Just-in-Time" approach to inventory control has allowed us to grow our business, become more efficient and offer our customers outstanding fill rates without the burden of huge inventories. It goes a long way to alleviate "out of stock" situations and means that the chances are excellent that Internet Hobbies will be able to complete your order and ship 100% of your merchandise in the alloted processing time. This also helps us keep our prices down.

    One more thing you should remember while navigating our website. When there is no "ADD TO CART" button below an item it is an indication that the item is no longer available to order. There is no need to call us about the item's availability. Once the item becomes available, we will reinstate the "ADD TO CART" button.



    SUPER SELECTION OF MERCHANDISE

    Along with great fill rates, Internet Hobbies offers our customers an outstanding selection of merchandise available on our website.

    Here's some facts about us you may find interesting:

  • We are a Walthers 5 Star Dealer and can obtain any of the thousands of items found in their HO, N-Z and Large Scale reference books.

  • We are one of Verlinden's largest dealers offering the hobbyist their complete line of military and aviation models and accessories.



    BACKORDER POLICY

    Internet Hobbies realizes that there are times when certain products are out of stock because of temporary shortages in the distribution chain. You can now choose to have these items placed on "backorder status" and shipped to you when they become available.

    Please check the "I WILL ACCEPT BACKORDERS" box on our online order form to choose this service.

    Internet Hobbies will ship out your backordered goods for a nominal shipping fee per backorder shipment. Your online confirmation will have an estimated shipping time for these goods. This is only an estimate based on our best knowledge of each backordered item.

    If you have not opted to accept backorders, all "OUT OF STOCK" items will be marked "No Longer Available" and we will consider the order completed and no further action will be taken.

    All advance orders for future releases will automatically be considered a "backordered" item, regardless if you opted to accept backorders or not. We will ship any goods in stock that are ordered with the advance ordered merchandise and then ship out the remainder of the order when the merchandise becomes available. There will be a shipping charge per backorder shipment (Plus Insurance and Proof of Delivery Charges on orders over $100.00). It is highly recommended that you place separate orders for advance ordered merchandise. As a rule, advance orders do not qualify for any Special Sales Events or Discounts since they will not be shipped along with other ordered merchandise. We recommend placing a separate order for advance reservation merchandise.



    CREDIT CARD FRAUD

    Internet Hobbies has taken steps to deter credit card thieves from using stolen credit card information on our site. We request that all customers shipping to addresses other than their billing address notify their credit card company of the alternate shipping address. This process is becoming standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give them an alternate shipping address. Doing this will speed up the order process.

    If our fraud department checks an order and the shipping address is not listed on the credit card account, the order will be delayed. An e-mail will then be sent to notify you of the delay and request you register the alternate shipping address with your credit card company. You then have 48 hours to register the alternate shipping address and notify us before we cancel the order. Again, if there is no response from you within 48 hours, we will cancel your order. Under no circumstances will Internet Hobbies ship to a third party. We can only ship to the person who is using their credit card for the purchase.

    To further deter credit card fraud, Internet Hobbies has decided to implement a Signature Confirmation Program through the U.S. Postal Service, UPS and FedEx. All shipments over $100.00 will require your signature at time of delivery. You will be required to sign for the package at delivery or you can sign for it at your local Post Office or UPS center. There will be a small charge for this service. ONLY THE RECIPIENT CAN SIGN FOR THE PACKAGE. We apologize for any inconvenience this may cause but it is our only way to insure delivery of these more costly shipments.



    PAYMENT METHODS

    We accept the following forms of payment for your order:

    Visa, MasterCard, American Express and Discover and PayPal



    NOTE: WE CAN ONLY SHIP PAYPAL ORDERS TO A PAYPAL VERIFIED ADDRESS. THE NAME ON THE PAYPAL ACCOUNT MUST BE EXACTLY THE SAME AS SHOWN ON THE SHIP TO AND BILLING ADDRESS. THERE IS NO EXCEPTION TO THIS RULE. ALL PAYPAL ORDERS WILL REQUIRE SIGNATURE OF RECIPIENT AT TIME OF DELIVERY.

    ALL PRICES ARE IN US DOLLARS - WE ACCEPT NO FOREIGN CURRENCY, CHECKS OR MONEY ORDERS. MONEY ORDERS DRAWN ON FOREIGN BANKS ARE SUBJECT $20.00 SERVICE CHARGE